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Opening an Account
Becoming a utility customer is a simple process. As the owner of a residence, you will have to establish service in your name before moving in, and if you are a renter you may also have to establish service in your name depending upon the agreement you have with your landlord.
We will need the following information when you open an account:
- A copy of the statutory warranty deed, if you are the owner.
- Physical address where service is to be provided
- Name and mailing address (if different from physical address) as it will appear on the account.
- Contact telephone numbers.
- The date you will be moving in.
A deposit is required for all new accounts. Deposits may be waived by completing an Equifax credit check at no cost to the customer, or with a satisfactory 2 year payment history on an account with Golden Heart Utilities or College Utilities. There is a $26.25 record fee for water, and a $26.25 record fee for wastewater. Charges for deposits and recording fees will be included on your first billing statement.
Other useful information:
- Always call a few days ahead to schedule a meter reading.
- Property owners who wish to have an account in a renter's name must complete a Responsibility for Payment form.
- We offer Automatic Payment from a checking or savings account.
- We offer Automatic Credit Card Payment to your MasterCard or Visa.
- If you have an agent managing your property, you will need to complete an Authorized Agent form.
- Our New Customer Booklet offers helpful information.
- Need help Reading Your Bill?
- Our online Bill Calculator can help you estimate your Golden Heart Utilities or College Utilities bill.
In order to explain the process and provide information about obtaining services please review the links at left that may apply to you. If you have additional questions please contact us.
